Work at Home Business Opportunity in Canada
"Internet Etiquette for Business Success"
by Glenn Beach
You're trying to recruit a downline into your program,
you've tried every trick in the book, and no one is signing
up. Is there a sign on your back that says you've got the
plague? Maybe you're lacking in internet etiquette.
Certain people skills are important for all businesspersons.
Online affiliate business presents unique challenges to the
webmaster. While modern society tends towards individualism
to the extreme, no consideration for others, and oftentimes
total lack of self-restraint, internet relationships
additionally have the mixed reputation of being cold and
emotionless, depersonalized, fake, extreme (as in
"flaming"), and untrustworthy until proven trustworthy.
Add to this skepticism towards commercialism both on and
offline ("what's he trying to sell me? what's the catch?")
and you can understand the importance of learning internet
ettiquette for business success. I'll give you 8 points to
keep in mind.
- Thoughtful attention: Most internet communication is
via the written word. For example, I can tell you that a
website is really cool; maybe you're first impression is
that I'm saying I like it because it's hip and trendy. In
the context of a discussion of website color palettes I may
be referring to the shades of blue and gray used. Or maybe
I mean the site doesn't draw the visitors...you see my
point. Clarity is important.
- Taking the time for clarity: The internet has
accustomed us to instant gratification. Just as you may
not stick around if a website takes more than 10 seconds to
load, or if a webmaster takes more than 30 seconds to make
his point, you may not take the time to clarify what's been
said in an email or chat and become angry or impatient.
It's important to understand intentions. Be careful to
separate your own emotional reaction from what was actually
meant. Be sure you understand that the intention was to
poke friendly fun, not to criticize, and so on.
- Timely communication: Understand the customers' or
colleagues' expectations and needs, and be considerate of
how and when you communicate. Remember that people need to
be remembered, recognized and included.
- Create a culture of caring: As I stated above, we live
in a world of lack of consideration. Think about how
careless we can become with our language when we rely on eye
contact and body language to communicate our meaning. These
are absent on the internet. We have to consciously create a
culture of caring. Everyone needs to feel safe, connected
and important. Building trust allows everyone to ask
questions, which is the only way to learn, even when they
risk appearing stupid.
- Be the Super Affiliate you want in your downline:
Express your goals, accept responsibility for your words,
remember that we are all teachers, be visible (in forums, in
your blog, with personal notes and changes in your website
text, updates and newsletters). Be honest and genuine,
listen well, be generous and helpful, be clear in expressing
what you need, give thanks and stay in touch.
- Help others achieve their goals: Refer your customers
elsewhere when appropriate, this builds trust like no other
action can. This can even lead to reciprocity from your
competition or a joint venture.
- Find common ground: remember you are building
friendships and teamwork as well as making money.
- Remember, you are your team's greatest advocate. If
you've learned the above skills well, you know your
teammates and can come to their aid and defense if need be.
You're there when they need you, and their testimonials
grace your homepage.
If you allow yourself to grow and change in these 8 ways and
apply them to your internet communications, you'll be
successful at building trust and rapport with your online
colleagues. They'll be scrambling to sign up and they'll
want to stick around.
-----------------------------------------------------------------------------------Work at Home Business Opportunity in Canada
Glenn Beach is a poet, writer and home business entrepreneur
in Nova Scotia, Canada. Free newsletter, more articles, and
business start-up info at:
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